Ideas you can
work with.

Presentations

Discovery to Impact: the keynote

A 26-page presentation on training evaluation, sustained workplace application, and contribution to business outcomes, with discussion prompts and references.

My practitioner model. The worked scenario is illustrative and does not report employer results.

Frameworks

Discovery-to-Impact participant brief

A concise explanation of the five-part model, followed by a worksheet for tracing evidence and choosing the next decision.

A practical companion to the keynote, based on my learning measurement philosophy. It is not a validated assessment instrument.

Frameworks

Discovery-to-Impact framework

A short guide to linking a performance question with the evidence needed for a learning decision.

This framework explains my approach; it does not report project results.

Presentations

Discovery-to-Impact discussion deck

An editable explanation of the working framework for a conversation about learning and measurement.

A discussion guide to my approach. It does not report project results.

Essays

ResearchOps is a system of decisions

Clear responsibilities and a usable evidence record help a research team focus its effort where it can inform a decision.

Essays

Using synthetic users with care

Simulated responses can help a team prepare research questions. Claims about real people still need observed evidence.

Essays

Keeping interpretation accountable when using AI

Give AI specific tasks, keep the source material close, and make the researcher’s interpretation easy to review.

Essays

The decision brief

Start with the choice, explain the evidence and its limits, and name who will take the next step.

Essays

Measure agent experience where work breaks

Use specific work examples to understand how tools and policies affect employees and the customers they support.

Essays

Start learning design with a question about the work

How I investigate learning needs, choose a response, and check what people apply afterward.